Technical Account Manager @NICE Ltd.

Overview

The role of Technical Account Manager at NiCE involves managing customer relationships after product implementation, ensuring their success and satisfaction. This position requires a seasoned professional who can handle complex problems and provide excellent technical and customer service.

Key Responsibilities

• Serve as the single point of contact for assigned accounts, coordinating resources to resolve issues.
• Develop and maintain effective relationships with accounts, conducting regular discussions to review issues and successes.
• Utilize troubleshooting skills to assist teammates and improve overall success.
• Collaborate with various NiCE teams to address technical challenges and ensure resolution within SLA targets.
• Gain deep knowledge of customer environments and propose tailored solutions.
• Prepare customized presentations for accounts to highlight product usage and next steps.
• Manage escalations effectively and drive business cases for performance improvement.
• Assist customers during go-live preparations, building their confidence in using the products.
• Travel to customer sites as needed (up to 25%).

Requirements

• Bachelor's degree in Computer Science, Business Information Systems or relevant field, or equivalent experience.
• 6+ years of experience in a technical/service role in software, telecommunications, or customer service.
• Strong technical problem-solving and analytical skills.
• Excellent customer service and communication abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Working knowledge of contact center software and related technologies.
• Experience meeting customer time constraints in a fast-paced environment.

Benefits

NiCE Ltd. offers a collaborative and creative work environment, providing opportunities for learning and career growth. The company is recognized as a market leader in its domain.

Location

Remote - USA

How to Apply

To apply for this position, please visit the company’s career page.

Deadline

No specific deadline mentioned.