Technical Account Manager @Docebo

Overview

The role of Technical Account Manager at Docebo involves serving as a trusted guide for enterprise customers across the EMEA region, building and elevating customer relationships while integrating their learning challenges with the Docebo platform.

Key Responsibilities

• Translate complex customer business goals into long-term technical strategies leveraging the Docebo ecosystem.
• Take technical ownership of assigned enterprise accounts, collaborating with account teams to drive customer growth.
• Deliver high-visibility presentations on platform performance to customer executives.
• Guide customers through platform innovations and ensure optimal platform health.
• Monitor platform health metrics to identify and mitigate technical risks proactively.
• Collaborate with internal teams on customer events and support trends.

Requirements

• 5+ years of technical troubleshooting experience and 2+ years in enterprise-level SaaS account management.
• Familiarity with front-end technologies (JavaScript, CSS, HTML, RESTful APIs) and back-end security protocols (OAuth 2.0, SAML, SSO).
• Experience with iPaaS tools and BI/Data Warehouse solutions.
• Exceptional communication skills tailored for various audiences.
• Strong project management and analytical problem-solving skills.
• Willingness to travel internationally up to 25% of the time.

Benefits

• Financial wellness through employee share purchase plan at a discount.
• Comprehensive health benefits.
• Paid vacation days and company-wide days off.
• Parental leave benefits.
• Access to Employee Resource Groups and company events.

Location

This is a remote role focused on enterprise customers in the EMEA region.

How to Apply

To apply, please visit the company's career page.