Technical Account Manager - France @Dataiku

Overview

The role of Technical Account Manager at Dataiku involves supporting a small portfolio of strategic clients with deep technical expertise and strong interpersonal skills. The position is suitable for professionals who can manage client relationships while overseeing technical aspects of their accounts.

Key Responsibilities

• Collaborate with customers and internal teams to identify priorities and develop engagement plans.
• Manage project milestones and provide regular updates while mitigating issues and risks.
• Serve as the central point for client technical information and contribute to account strategy.
• Support growth of the Field Engineering team through documentation and knowledge sharing.
• Act as the primary technical advisor for clients, providing guidance on platform usage and deployment.
• Assist clients in integrating the product into their systems and troubleshooting challenges.
• Capture client feedback and inform Product and Engineering teams of feature requests.
• Advise on technologies and long-term strategies.
• Explore advanced use cases involving Dataiku, including edge computing and MLOps.

Requirements

• 7+ years in a customer-facing technical role.
• Professional proficiency in French and English.
• Strong communication and client relationship skills.
• Experience in pre- and post-sales engagements.
• Proficiency in Linux system administration and networking.
• Experience with identity and access management tools (e.g., LDAP, Active Directory).
• Hands-on experience with cloud platforms (AWS, Azure, GCP) and the Kubernetes ecosystem.
• Familiarity with Hadoop and/or Spark ecosystems.

Benefits

[Details on benefits not provided in the source.]

Location

Remote, based in France.

How to Apply

To apply, please submit your application directly through Dataiku's career page or email.

Deadline

[No specific deadline stated.]