Technical Account Manager - UK @Dataiku

Overview

Dataiku is the Platform for AI Success, providing an enterprise orchestration layer for building, deploying, and governing AI. The Technical Account Manager will support a small portfolio of strategic clients, leveraging both technical expertise and strong interpersonal skills.

Key Responsibilities

• Collaborate with customers and the internal account team to define priorities and develop engagement plans.
• Manage project milestones and deliverables, providing regular status updates while identifying and mitigating issues and risks.
• Act as a central point for client technical information and contribute to account strategy.
• Support the Field Engineering team through documentation and knowledge sharing.
• Provide guidance and hands-on support on areas such as Dataiku platform architecture, operations, security, and ML-Ops.
• Assist clients in integrating the product and troubleshoot technical challenges.
• Capture client feedback for Product and Engineering teams.
• Advise on complementary technologies and long-term technical strategies.
• Support advanced use cases involving Dataiku, including edge computing and deep learning.

Requirements

• 7+ years of experience in a customer-facing technical role.
• Native or bilingual proficiency in English.
• Strong communication and client relationship skills.
• Experience with pre- and post-sales engagements.
• Proficiency in Linux system administration, networking; experience with identity and access management tools.
• Hands-on experience with cloud platforms (AWS, Azure, GCP) and the Kubernetes ecosystem.
• Familiarity with Hadoop and/or Spark.

Benefits

Dataiku values innovation and personal growth while providing a collaborative work environment.

Location

Remote - United Kingdom

How to Apply

Please apply through the Dataiku career page.

Deadline

No deadline specified.