Technical Customer Success Manager - Conversational AI Or Agentic AI @NiCE Ltd.

Overview

The role of Technical Customer Success Manager at NiCE involves providing deep technical expertise to support Customer Success Managers (CSMs) across a portfolio of enterprise customers. This position focuses on helping customers design, operate, and optimize conversational AI solutions built on the Cognigy platform.

Key Responsibilities

• Act as a shared technical resource for CSMs supporting multiple enterprise accounts.
• Provide timely responses to technical questions and serve as an escalation point for complex inquiries.
• Advise customers on conversational AI best practices, including dialog design and flow orchestration.
• Support NLU configuration, training, and optimization.
• Collaborate with Support, Product, Engineering, and Professional Services to resolve customer issues.
• Help standardize technical guidance and improve internal processes to enhance customer experience.

Requirements

• 3–5 years of experience in conversational AI or intelligent automation.
• Experience in a customer-facing technical role (Customer Success, Solution Consulting, Technical Support, or Professional Services).
• Strong understanding of conversational AI fundamentals, NLU concepts, and agentic AI.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Structured and organized mindset, able to manage multiple priorities.

Benefits

Details regarding benefits were not provided.

Location

Remote, USA

How to Apply

Interested candidates can apply via the company’s career page or by reaching out directly via email.

Deadline

No deadline was specified.