Technical Customer Support Specialist - German-speaking @Frontify

Overview

Frontify is looking for a German-speaking Technical Customer Support Specialist. The role involves being a technical problem-solver for customers and supporting them through email, chat, and occasional calls, ensuring a positive customer experience.

Key Responsibilities

• Serve as the primary point of contact for customers seeking technical assistance through Intercom.
• Provide timely, professional, and helpful responses to customer inquiries.
• Diagnose issues and implement effective solutions.
• Coordinate and implement Custom Domain and SSO/SAML setups for customers.
• Document troubleshooting steps and solutions.
• Create and maintain support documentation such as FAQs and troubleshooting guides.
• Drive quality and continuous improvement in support processes.

Requirements

• Fluent in German and English.
• Based in Switzerland, able to work hybrid from St. Gallen office (2 days a week).
• Experience in a technical, customer-facing support role within a SaaS company.
• Comfortable with concepts like SSO/SAML, DNS, APIs, and web technologies.
• Experience with modern support tooling (Intercom or similar).
• Genuine instinct for customer experience and problem resolution.
• Clear and confident communication skills.

Benefits

• A minimum of 25 days annual leave per year.
• Parental, family care, and bereavement leave.
• Daily sickness benefits and accident insurance.
• Paid educational and wellbeing days off.
• Wellbeing, learning, development, and commuter allowance.
• Home office setup budget.
• Pension fund contributions (60% by the company, 40% by the employee).
• Opportunity for a workation: work from inspiring locations worldwide for up to 45 days per year.
• Access to exclusive perks and discounts.

Location

Hybrid position based in Switzerland (St. Gallen office - 2 days a week).

How to Apply

Please apply through the provided application link.

Deadline

Not specified.