Technical Enablement Manager @NiCE

Overview

The role of Technical Enablement Manager at NiCE involves helping partners become technically equipped to build, demo, and deliver AI Agents on the Cognigy platform. This is a hands-on role that requires collaboration with partner engineers, sales engineers, and internal teams.

Key Responsibilities

• Enable partners to design, build, and deliver AI Agents using the Cognigy platform.
• Support partner onboarding and ongoing technical readiness through structured enablement and certification paths.
• Deliver technical enablement sessions, workshops, and hands-on labs.
• Assist partners with JavaScript development, debugging, and flow-based logic.
• Support API usage and integrations as part of AI Agent implementations.
• Help partners work effectively with context variables and conversation logic in Cognigy.
• Advise on webchat embedding and xApps using HTML, CSS, and JavaScript.
• Support partners during demos, proofs of concept, and key partner-led opportunities.
• Collaborate with Sales Engineering, Product, and Professional Services to align on technical standards and best practices.
• Translate product updates and new features into clear, partner-ready technical guidance.

Requirements

• Strong JavaScript coding and debugging skills.
• Experience working with APIs and integrations in real-world implementations.
• Practical experience using context variables and conversation logic within Cognigy.
• Working knowledge of HTML, CSS, and JavaScript for webchat embedding and xApps.
• Experience in a technical, customer-facing role such as Sales Engineering or Technical Consulting.
• Ability to explain technical concepts to both technical and non-technical audiences.
• Strong collaboration and communication skills.
• Passion for enablement and helping partners succeed independently.

Benefits

As part of a global market-disrupting company, employees can expect a fast-paced and collaborative environment with constant opportunities for learning and growth.

Location

Remote - USA

How to Apply

Details on how to apply are not provided in the source.