Technical Support Analyst, Tier 1 (French Speaking) @Docebo

Overview

The role of Technical Support Analyst, Tier 1 (French Speaking) at Docebo involves serving as the first point of contact for customers and providing expert support on technical inquiries. Docebo is an AI-powered learning platform aimed at enhancing workplace learning experiences.

Key Responsibilities

• Address customer inquiries and technical issues promptly through various communication channels.
• Troubleshoot complex technical issues by gathering essential information.
• Resolve customer issues and escalate to senior technical staff when necessary.
• Reference resource materials while interacting with customers.
• Manage customer expectations regarding response and resolution times.
• Conduct technical conversations consistently throughout the day.
• Adhere to set break and lunch schedules to maintain smooth operations.

Requirements

• Fluency in French to support French-speaking customers.
• Strong ability to communicate complex technical concepts clearly.
• Exceptional communication and problem-solving skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Capacity to comprehend complex technical material.
• Prior experience in technical support is preferred, especially within SaaS or similar organizations.
• Background in Learning Management Systems (LMS) is advantageous.

Benefits

• Competitive pay and Employee Share Purchase Plan (ESPP) at a 15% discount.
• Health benefits to support your well-being.
• Paid vacation days, cultural celebrations, and a birthday off.
• Maternity/paternity leave and support for new parents.
• Access to global communities through Employee Resource Groups.

Location

This is a hybrid position, requiring in-office work three days a week (Tuesday-Thursday), with flexibility for remote work on the remaining days.

How to Apply

Please submit your application through the company's career page or specified application process.

Deadline

No specific application deadline mentioned.