Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics) @Five9

Overview

Five9 is a leading provider of cloud contact center software, seeking an experienced Workforce Engagement Management (WEM) Application Consultant specializing in Verint Speech Analytics. This role involves implementing and optimizing speech and text analytics solutions for clients.

Key Responsibilities

• Partner with client leadership to align analytics insights with business objectives, compliance requirements, and contact center KPIs.
• Design, build, and tune speech analytics categories, queries, and dashboards within Verint systems.
• Train clients in interpreting dashboards and maintaining their cloud configurations.
• Analyze unstructured data to identify root causes of customer friction.

Requirements

• 5+ years of hands-on experience with Verint Cloud speech/interaction analytics.
• Currently hold or be working towards Verint Accreditation in Speech Analytics.
• Experience with other Speech Analytics tools.
• Background in contact center consulting with understanding of operations and metrics.
• Excellent client-facing communication skills.
• Familiarity/certification in other Verint products is desirable.

Benefits

• Health, dental, and vision coverage starting on the first day of employment.
• Short & Long-Term Disability and Basic Life Insurance.
• 401k saving plan with employer matching.
• Mental health support platform access for personalized care.
• Generous employee stock purchase plan.
• Paid Time Off, company paid holidays, and 12 weeks paid parental leave.

Location

This role is fully remote for candidates outside the 30 mile radius of an office. Candidates within this radius will work in a Hybrid model, requiring 3 days in-office weekly.

How to Apply

Please follow the application link to apply.

Deadline

Not specified.