Account Manager, Commercial @Gorgias

Overview

The role of Account Manager, Commercial, at Gorgias focuses on managing and expanding relationships with existing eCommerce accounts. This position is part of the Sales Team, emphasizing cross-selling and upselling strategies to drive revenue for the company.

Key Responsibilities

• Own a book of existing eCommerce accounts, focusing on expansion and upsells.
• Drive the full sales cycle from demo to close for add-on and new product sales.
• Manage a high-velocity inbound pipeline, with some outbound outreach to existing accounts.
• Collaborate cross-functionally with Customer Success and Product teams to identify automation opportunities and improve customer outcomes.
• Utilize data to identify upsell opportunities and prioritize outreach effectively.
• Ask strategic questions to uncover growth potential within each account.
• Continuously optimize the sales process to enhance deal velocity and meet or exceed quotas.

Requirements

• 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.
• Proven track record of hitting and exceeding quotas in a fast-paced environment.
• Strong ability to manage multiple accounts effectively while staying organized.
• Data-driven mindset, using numbers to identify trends and measure performance.
• Excellent time management and prioritization skills.
• Tech-savvy, with strong communication skills across various formats.

Benefits

• 5-week vacation.
• Paid sick leave (15 days).
• 6 weeks of remote work per year.
• Paid parental leave (16 weeks).
• CAD $400/month for lunch expenses.
• Private health insurance and retirement pension.
• Up to CAD $900 for setting up a home workstation.
• Annual budget for learning material and wellness support of up to CAD $2600.
• Quarterly online company-wide summits and annual team retreats.

Location

Remote

How to Apply

To apply, please refer to the Gorgias careers page or use the email address provided for direct inquiries.