Account Manager, Enterprise Expansion @Gorgias

Overview

The role of Account Manager, Enterprise Expansion at Gorgias involves managing a portfolio of approximately 120 accounts in the enterprise segment, focusing on driving growth, retention, and influence across the largest global customers.

Key Responsibilities

• Drive Account Growth by identifying and executing upsell and cross-sell opportunities while meeting revenue targets.
• Develop Strategic Account Plans in collaboration with Customer Success Managers to maximize customer value.
• Engage with Key Stakeholders at the executive level to ensure alignment on goals.
• Collaborate with Cross-Functional Teams including Customer Success, Product, and Legal for seamless customer experiences.
• Leverage CRM to accurately document account activities and inform strategies.
• Travel to conduct in-person meetings with clients to strengthen relationships and gain insights.

Requirements

• 3-4 years of experience managing and selling into mid-market SaaS accounts with a track record of driving growth.
• Skilled relationship builder capable of engaging C-level executives.
• Data-driven with experience in interpreting data trends to identify opportunities.
• Strategic problem solver adept at diagnosing customer pain points.
• Excellent verbal and written communication skills.
• Results-oriented with a focus on achieving growth and retention goals.
• Highly organized and able to manage multiple accounts in a dynamic environment.
• Technically savvy with proficiency in CRM and reporting tools.
• Adaptable and resilient in a fast-paced setting.

Benefits

• Compensation: CAD $182k to $202k OTE (L4 band).
• 5 weeks vacation.
• Paid sick leave (15 days).
• 6 weeks full remote per year.
• Paid parental leave (16 weeks).
• CAD $400/month for lunch expenses.
• Private health insurance and retirement pension.
• Workstation setup support (up to CAD $900).
• Learning material and wellness support (up to CAD $2600/year).
• Quarterly online company-wide summits and annual offsite team retreats.

Location

Remote role with no specific location restrictions indicated.

How to Apply

Please submit your application via the provided application link.