AI Transformation Strategist @NICE Ltd.

Overview

The role of AI Transformation Strategist at NiCE involves engaging with VP and Director level leaders to define transformation priorities and drive execution in AI-first transformation programs. The strategist is expected to blend strategic advisory with hands-on development of AI solutions.

Key Responsibilities

• Engage with VP and Director level across CX, Operations, Technology, and Digital to define transformation priorities.
• Build credibility with C-suite stakeholders and contribute to high-level conversations.
• Define AI transformation roadmaps that link automation strategy to business outcomes.
• Facilitate workshops to gather input and drive agreement among stakeholders.
• Develop strategies for agent development and conversational AI implementation.
• Lead change management programs focusing on organizational transformation.

Requirements

• 5 to 10+ years in management consulting, transformation strategy, or enterprise technology advisory.
• Experience in AI or conversational AI product development.
• Strong technical fluency and familiarity with contact center ecosystems.
• Outstanding communication skills with the ability to engage non-technical stakeholders.
• Proficiency in change management frameworks and cloud migration experience.
• A degree in Computer Science, Engineering, Mathematics, or related field; MBA is a plus.

Benefits

Opportunities for career growth in a collaborative and innovative work environment are offered.

Location

USA - Remote

How to Apply

Interested candidates should apply directly via the provided application link.

Deadline

Not specified.