Associate Technical Account Manager @NICE Ltd.

Overview

The Associate Technical Account Manager at NiCE is responsible for resolving complex issues and providing exceptional technical and customer service to key accounts, helping them maximize their use of technology and services.

Key Responsibilities

• Drive Client Success: Act as a trusted advisor for key clients, solving complex technical challenges.
• Foster Strategic Relationships: Build strong, collaborative relationships with clients.
• Deliver Exceptional Service: Collaborate across internal teams to provide outstanding technical support.
• Technical Expertise: Utilize deep knowledge of NiCE products to troubleshoot and optimize solutions.
• Client-Centric Approach: Understand client business needs and identify enhancement opportunities.
• Communication & Knowledge Sharing: Create presentations showcasing client achievements and train clients.
• Continuous Improvement: Recommend enhancements to NiCE products based on client feedback.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or related field; or equivalent experience.
• 3 years of experience in a technical or service role.
• Strong technical problem-solving skills and analytical abilities.
• Excellent customer service and communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Working knowledge of contact center software and technical concepts.
• Advantageous: Experience in Telecom, Connectivity, Programming, and related fields.

Benefits

Opportunity to work in a fast-paced, collaborative environment with internal career growth opportunities.

Location

Philippines - Manila

How to Apply

Please follow the link to apply for the position.

Deadline

No application deadline specified.