Business Consultant, CX @NICE Ltd.

Overview

This is a consulting position within the NiCE – Value Realisation Services (VRS) Organisation, focused on enhancing customer business cases and driving adoption of NICE solutions. Candidates should have a mix of consulting and operations experience to lead customers through AI-led CX/CCaaS transformations.

Key Responsibilities

• Provide best practice guidance to optimise customer business processes and maximise solution potential.
• Design change strategies across people, processes, and technology.
• Lead consulting programs, creating business cases for multi-tiered customer offerings.
• Build long-term relationships with customers and act as a trusted advisor.
• Ensure customer value realisation and identify additional engagement opportunities.
• Deliver business improvement projects and create measurable business impact.
• Manage senior stakeholder relationships and ensure active participation.
• Align consulting programs with product implementation initiatives.
• Monitor progress toward success criteria for products and business units.
• Conduct financial and impact analyses, creating ROI models.

Requirements

• Minimum of 5 years of experience in relevant functions and industries.
• Leadership experience in a contact center environment preferred.
• Experience with contact center software, particularly in IVR/Routing/ACD and Workforce Management.
• Hands-on experience implementing AI/Digital products.
• Proven ability to handle senior executive stakeholders effectively.
• Experience leading organisational change and creating governance teams.
• Certification in organisational change management and Six Sigma preferred.

Benefits

NICE offers a collaborative and fast-paced environment with numerous internal career opportunities.

Location

Remote (United Kingdom)

How to Apply

Interested candidates should apply through the company's application portal.

Deadline

Not specified.