Client Success Lead @Affirm

Overview

The role of Client Success Lead at Affirm focuses on managing and enhancing long-term partnerships with merchant partners. This position involves ensuring client satisfaction, driving revenue growth, and collaborating across various internal teams.

Key Responsibilities

• Deliver a proactive client management strategy to encourage growth and retention with merchant partners.
• Identify upsell and cross-sell opportunities to enhance client value.
• Provide prompt and effective support to address client needs and inquiries.
• Conduct regular performance reviews and gather client feedback.
• Collaborate with internal teams to resolve client issues and requests promptly.
• Stay abreast of industry trends and market developments to anticipate client needs.
• Ensure alignment between client goals and internal priorities and deliverables.
• Maintain a thorough understanding of company products and services to provide accurate information and support to clients.

Requirements

• Bachelor's degree with 3-5 years of account management experience, preferably in financial technology.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to build rapport with clients and stakeholders.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite.
• Knowledge of marketing technologies and e-commerce preferred.

Benefits

• 100% health coverage premiums for employees and their dependents.
• Monthly stipends for tech setup and health/wellness options.
• Flexible time off and generous holiday calendars.
• Employee stock purchase plan (ESPP) allowing purchase of Affirm stock at a discount.

Location

Remote US

How to Apply

To apply for the position, please visit the application page.

Deadline

No deadline stated.