Customer Experience Representative, Active Trader @Robinhood

Overview

Robinhood's Customer Experience team is committed to providing an outstanding customer experience. The Advanced Services Representative will assist customers with complex issues mainly related to options trading and margin, enabling them to learn and grow as traders.

Key Responsibilities

• Support initiatives to improve customer experience metrics by collaborating with cross-functional teams.
• Identify and analyze customer issues, providing effective solutions to enhance satisfaction.
• Develop expertise in Options and Margin trading to effectively resolve technical queries.
• Utilize customer insights and data to identify trends and propose solutions.
• Contribute to internal knowledge bases and onboarding processes.
• Address escalated customer issues while ensuring compliance and swift resolution.
• Participate in continuous learning and team-driven process improvements.
• Provide support for Event Contracts upon obtaining Series 3 licensure.

Requirements

• 1+ years of customer experience in financial services, with interest in trading.
• Willingness to learn about options and margins.
• Active Series 7 & 63 licenses.
• Series 3 required within the first 120 days.
• Ability to collaborate with cross-functional teams to enhance customer satisfaction.
• Experience handling escalated customer situations.
• Familiarity with support platforms and CRM tools (e.g., Salesforce).
• Enthusiasm for financial markets and fintech innovations.

Benefits

• Performance-driven compensation, including bonuses and equity ownership.
• 100% paid health insurance for employees, with 90% coverage for dependents.
• Flexible benefits spending account for wellness and learning.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off for company holidays, paid time off, sick leave, and parental leave.
• Office perks, including catered meals and events.

Location

This role is based in the Chicago, IL; Denver, CO; and Westlake, TX offices, with in-person attendance expected 5 days per week during the 9-week onboarding period. After onboarding, in-person attendance is required 3 days each week.

How to Apply

If you are energised by our mission and ready to build the future of finance, please submit your application.

Deadline

No specific deadline mentioned.