Customer Experience Systems Senior Associate @Instacart

Overview

The Customer Experience Systems Senior Associate role at Instacart involves analyzing and developing systems and workflows to ensure the functionality and accessibility of customer relationship tools. The position is remote, allowing employees to work from anywhere in the continental U.S., while reporting to headquarters in San Francisco, CA.

Key Responsibilities

• Analyze CRM data to discover trends and insights that inform business decisions.
• Guide data migration and integration with other systems to maintain seamless workflows.
• Manage business requirements and process optimization for CRM workflows.
• Define and implement maintenance procedures to ensure efficiency and consistency in database design.
• Develop information protocols to enhance data security and prompt system upgrades.
• Maintain the backlog for Salesforce Service Cloud changes tied to agent and system efficiency.
• Collaborate across CX teams to coordinate and validate proposed tooling improvements.
• Track and analyze business values and risk for CRM initiatives.
• Design and deliver regular reports to stakeholders to continuously monitor CRM data quality.
• Other duties as assigned.

Requirements

• Master’s degree in Data Science, Information Systems, or related field (or foreign equivalent).
• 2 years of experience in the job offered or related.
• 2 years of experience working with Salesforce Service Cloud, HubSpot, or other CRM platforms.
• 2 years of experience developing process optimization methods for CRM workflows.
• 2 years of experience in CRM data quality monitoring, analysis, and management.
• 2 years of experience coordinating tooling improvements across teams.
• 2 years of experience designing CRM-related reports and dashboards.

Benefits

Instacart provides highly competitive compensation and benefits. The base pay range for this role is $124,000 — $138,000 USD, dependent on permanent work location. This role is also eligible for a new hire equity grant and annual refresh grants.

Location

Remote, must be located within the continental United States.

How to Apply

For details on how to apply, please visit the company’s career page.