Customer Success Manager @Twilio

Overview

Twilio is a remote-first company that revolutionizes communications technology. The company is seeking a Senior Customer Success Manager to join its Segment team, where the focus is on enhancing customer experiences through data-driven solutions.

Key Responsibilities

• Ensure customer success by driving full value realization of the Segment platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage customer relationships as a trusted advisor to senior leadership.
• Cultivate relationships with IT, engineering, and development teams.
• Identify and expand opportunities for customer engagement and account growth.
• Collaborate with internal teams to optimize implementations and resolve technical challenges.
• Analyze portfolio to prioritize high-impact risks and opportunities.
• Become a Segment platform expert and stay current with industry trends.

Requirements

• 2+ years managing enterprise customers with portfolios of $200k+ ACV per client.
• 3+ years in customer-facing roles (CSM, account management, or consulting).
• Expert in customer strategy development with proven ability to build relationships.
• Excellent communication skills for engaging stakeholders.
• Strong problem-solving and collaboration skills.
• Passion for leveraging data and technology to drive business outcomes.

Benefits

Twilio offers competitive pay, generous time off, wellness leave, healthcare benefits, a retirement savings program, and eligibility for an equity plan and corporate bonus.

Location

This is a remote position, but candidates cannot be hired from San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

How to Apply

Interested candidates are encouraged to apply through Twilio's official channels.

Deadline

Applications will be accepted until October 1, 2026, though it may change based on business needs.