Customer Support Associate @Unknown

Overview

This role offers an entry-level opportunity to start or grow your career in customer support within the fintech space.

Key Responsibilities

• Respond to customer inquiries across multiple channels
• Assist with onboarding, KYC verification, and account setup
• Support transactions (deposits, withdrawals, transfers, conversions)
• Troubleshoot virtual card issues and account-related concerns
• Explain compliance processes (AML, account holds, risk flags)
• Educate users on financial products, features, and risks
• Help interpret portfolio performance and resolve discrepancies
• Liaise with internal teams and third-party partners
• Escalate complex issues and ensure follow-up
• Share insights to improve customer experience
• Contribute to support documentation and workflows
• Meet SLA targets (response time, resolution time, CSAT)
• Handle sensitive data with strict compliance
• Manage high volumes (~100 inquiries daily) with professionalism

Requirements

• 0–2 years experience (Fresh graduates encouraged)
• Strong problem-solving and critical thinking skills
• Excellent written communication (clear, empathetic English)
• High coachability and openness to feedback
• Ability to work in a fast-paced, high-accountability environment
• Comfortable learning new tools quickly
• Bonus: Prior customer support experience (not required)

Benefits

• Remote-friendly work environment
• Health insurance
• Training & development budget
• Paid time off
• Team bonding events
• Clear growth opportunities

How to Apply

You can apply for this position here.

Deadline

No deadline mentioned.