Customer Value Architect @Mixpanel

Overview

The Customer Value Architect role at Mixpanel involves connecting customer investments to measurable outcomes. The position focuses on onboarding, adoption, and renewal to ensure customers receive the value they expect from Mixpanel.

Key Responsibilities

• Own the value plan for assigned accounts, aligning business problems with measurable outcomes.
• Build relationships with both business and technical stakeholders.
• Support customer discovery, adopt plans, and monitor usage health signals.
• Partner with Account Executives for account expansion and renewals.
• Lead enablement sessions on Mixpanel features and best practices.
• Provide recommendations to improve customer feature usage.
• Triage product questions, resolving issues or routing them as needed.
• Develop insights regarding customer AI maturity and utilize Mixpanel AI tools.
• Collaborate with internal teams on escalations and knowledge sharing.

Requirements

• 2 - 4 years of experience in customer success, consulting, or B2B SaaS account management.
• Proven ability to build relationships across diverse stakeholder groups.
• Skill in translating technical concepts for non-technical audiences.
• Experience linking product usage to customer ROI.
• Hands-on knowledge of AI tools and workflows.
• Strong collaborative and prioritization skills.

Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Location

Remote, US

How to Apply

Please visit Mixpanel's careers page to submit your application.