Customer Value Architect @Mixpanel

Overview

Mixpanel is a leading product intelligence and analytics platform, serving over 29,000 companies. The Customer Value Architect role focuses on connecting customers' investments in Mixpanel to measurable business outcomes.

Key Responsibilities

• Own the value plan for assigned accounts, connecting business problems to measurable outcomes.
• Build relationships with business and technical stakeholders to align capabilities with customer needs.
• Support discovery of customer priorities and update adoption plans accordingly.
• Collaborate with Account Executives on expansion and renewal execution, providing evidence of adoption.
• Lead enablement sessions on dashboard design, funnel analysis, and retention modeling.
• Monitor usage signals and conduct business reviews to enhance adoption and mitigate risks.
• Identify underused features and make recommendations to customers.
• Triage product questions and direct them to the appropriate teams.
• Develop insights on customer AI maturity and help optimize product data usage.
• Coordinate with GTM, Product, and Engineering on escalations.

Requirements

• 2 - 4 years of experience in customer success or consulting for B2B SaaS accounts.
• Proven ability to build relationships with various stakeholders.
• Skill in translating technical concepts for non-technical audiences.
• Experience linking product usage to customer outcomes.
• Familiarity with AI tools beyond casual use.
• Collaborative working style with a focus on account management.
• Good judgment in prioritizing account-related actions.

Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Pre-Tax Benefits including 401(K) for US employees

Location

Remote - United States

How to Apply

Please visit the Mixpanel career page to apply for the Customer Value Architect position.