Customer Value Architect III @Mixpanel

Overview

The role of Customer Value Architect III at Mixpanel involves serving as a relationship-first advisor who connects customers' investments in Mixpanel to measurable business outcomes. The position requires understanding customer goals and guiding them through product adoption and usage to ensure they achieve their expected ROI.

Key Responsibilities

• Own the value plan for each account, linking business problems to measurable outcomes.
• Build relationships with business and technical stakeholders to align product capabilities with customer needs.
• Conduct discovery on customer priorities and pain points to create adoption plans and internal updates.
• Partner with Account Executives and renewal counterparts for expansion and renewal execution, presenting value cases and adoption evidence.
• Lead enablement sessions on best practices like dashboard design and retention modeling.
• Monitor usage and health signals, conduct business reviews, and early identification of risks.
• Provide recommendations based on underused features and contracted capabilities.
• Address product questions and escalate issues as needed.
• Develop a point of view on customer AI maturity and leverage Mixpanel’s AI tools to enhance product data usage.
• Coordinate with GTM, Product, and Engineering on escalations and share insights with the team.

Requirements

• 4 - 6 years of experience in customer success, consulting, or a related field with B2B SaaS accounts.
• Proven ability to manage relationships across various stakeholders.
• Capability to translate technical concepts for non-technical audiences.
• Experience in demonstrating product usage’s impact on customer outcomes and ROI.
• Proficiency in developing adoption plans linked to customer goals.
• Hands-on experience with AI tools and workflows.
• Collaborative mindset for working with account teams and internal partners.
• Good judgment for prioritizing accounts and actions.

Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Location

Remote, United States

How to Apply

To apply for this position, please visit the Mixpanel career page.

Deadline

No specific deadline mentioned.