Delivery Associate @Lucid Motors

Overview

The role of Delivery Associate at Lucid involves facilitating the delivery of customer vehicles, ensuring readiness and providing an exceptional customer experience during the vehicle handover process.

Key Responsibilities

• Manage a pipeline of assigned deliveries through regular communication with Sales Specialists to align on delivery readiness.
• Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations.
• Guide customers through the key features and functions of their Lucid vehicles, tailoring the experience to their needs.
• Conduct post-delivery conversations to address any questions from customers.
• Manage lease-end customers to schedule vehicle grounding appointments.
• Utilize Salesforce to document essential details related to deliveries.
• Ensure vehicle readiness for deliveries, including final quality checks.
• Accurately complete required paperwork and assist with daily operations as needed.

Requirements

• 2-5 years of customer facing professional experience.
• Excellent interpersonal and organizational skills.
• Experience in luxury retail or hospitality is preferred.
• Comfort with Salesforce or equivalent CRM systems.
• A Bachelor’s degree or equivalent experience in business, sales, or a related field.
• Valid driver’s license with no suspensions within the past year.
• Ability to engage with customers authentically and courteously.
• Willingness to work weekends, evenings, nights, and holidays as needed.

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off and paid holidays.
• 401(k) retirement plan.
• Eligibility for Lucid’s equity program and discretionary annual cash incentive program.

Location

This is a remote position but may require local and overnight travel.

How to Apply

To apply, visit the Lucid Motors Careers website.