Forward Deployment Engineer @NICE Ltd.

Overview

The role of Forward Deployment Engineer at NiCE involves designing, building, and deploying AI-driven customer engagement solutions. This highly technical full-stack engineering position requires collaboration with customers to translate complex business challenges into intelligent automation solutions.

Key Responsibilities

• Design and build AI-driven virtual agents for automating customer service workflows.
• Develop intelligent automation using the NiCE AI and Digital portfolio.
• Architect agent behaviors including intent handling and workflow orchestration.
• Own the AI agents' lifecycle from design through optimization.
• Build integrations between AI agents and enterprise systems.
• Create full-stack solutions that support agent interactions.
• Partner with customers to identify opportunities for AI automation.
• Collaborate with product and engineering teams for innovation.
• Design and build technical demonstrations showcasing AI customer experiences.

Requirements

• Expertise in AI and agent systems, including large language models and conversational AI architecture.
• Full-stack development skills, encompassing backend services and APIs.
• Experience with enterprise integrations, such as REST APIs and CRM systems.

Benefits

Working at NiCE offers opportunities for career growth in a fast-paced, collaborative environment. The company encourages learning and innovation through various roles across disciplines and locations.

Location

Remote (available to candidates in the United Kingdom)

How to Apply

For further details and to apply, please refer to the company’s website or direct application link.

Deadline

Not specified