Head of Design, Unified Service Platform @Gusto

Overview

The Head of Design role at Gusto involves leading the design team for the Unified Service Platform, driving AI-native service design, and fostering team growth. Gusto is dedicated to supporting small businesses with its wide range of services including payroll and HR.

Key Responsibilities

• Lead, coach, and grow a team of three product and conversation designers.
• Own design direction and quality across the Unified Service Platform (USP).
• Stay hands-on with critical design tasks while managing the team.
• Represent design in the USP quartet alongside PM, Engineering, and Data leaders.
• Set standards for AI-native service design.
• Guide service design end-to-end through journey mapping and operational handoffs.
• Champion AI-native design practices within the team.
• Participate in hiring and team building processes.

Requirements

• 12+ years of design experience, including 5+ years managing designers.
• Ability to set direction and maintain high craft standards in ambiguous environments.
• Experience with AI-mediated product design and understanding of its challenges.
• Proven experience in service design, especially in B2B SaaS contexts.
• Hands-on fluency with AI-native tools.

Benefits

Competitive compensation packages with an emphasis on equity-based compensation. Tailored benefits to support employees' financial and personal goals.

Location

This position is remote, with potential office expectations for those based in New York City, Denver, or San Francisco (2-3 days in office per week).

How to Apply

Interested candidates should apply through the Gusto careers page.

Deadline

No specific deadline mentioned.