Implementation Officer – Moniepoint Inc. In south south Nigeria @Moniepoint Inc.

Overview

The Implementation Officer at Moniepoint Inc. will ensure successful onboarding and adoption of Moniebook POS for retail customers, guiding them through initial integration and usage.

Key Responsibilities

• Design and implement onboarding plans, defining timelines and success metrics.
• Guide customers through POS configuration aligned with business workflows.
• Deliver engaging training sessions and teach best practices.
• Monitor usage and feature adoption, intervening with at-risk customers as necessary.
• Build trust-based customer relationships and provide empathetic support.
• Troubleshoot onboarding challenges and escalate issues when necessary.
• Maintain CRM records and document onboarding progress.
• Facilitate smooth transitions to account managers post-onboarding.
• Collect customer feedback and share insights with relevant teams.

Requirements

Required:

• 2-4 years of experience in customer onboarding, success, or implementation/account management.
• Experience in SaaS, POS, or retail technology (preferred).
• Strong communication and presentation skills.
• Analytical and problem-solving abilities.
• Customer-first mindset and strong organizational skills.
• Technical proficiency and bachelor's degree (or equivalent experience).

Preferred:

• Experience in creating training materials.
• Knowledge of customer success frameworks.
• Must be based around Rivers and Delta states in Nigeria.

Benefits

• People-first culture.
• Learning and development opportunities.
• Competitive salary with benefits including pension, health insurance, and bonuses.

Location

Nigeria

How to Apply

Apply through the following link: https://job-boards.eu.greenhouse.io/moniepoint/jobs/4828024101

Deadline

No specific deadline mentioned.