Implementation Officer – Moniepoint Inc. in south west states @Moniepoint Inc.

Overview

The Implementation Officer at Moniepoint Inc. is responsible for driving successful onboarding and adoption of Moniebook POS for retail customers, ensuring strong customer retention and satisfaction.

Key Responsibilities

• Design and implement onboarding plans, including milestones and success metrics.
• Guide customers through POS configuration and align it with their business workflows.
• Conduct engaging training sessions and teach features and best practices.
• Monitor usage and engagement, identifying and supporting low-usage customers.
• Build strong relationships and provide empathetic customer support.
• Troubleshoot onboarding challenges and escalate technical issues.
• Maintain records of onboarding progress and document FAQs.
• Ensure smooth transition to account managers post-onboarding.
• Collect customer feedback and share insights with relevant teams.

Requirements

• 2–4 years of experience in customer onboarding, customer success, or account management.
• Experience with SaaS, POS, or retail technology is preferred.
• Strong communication, presentation, and analytical skills.
• Customer-first mindset, highly organized and detail-oriented.
• Technical proficiency with software tools and a bachelor's degree (or equivalent experience).
• Experience creating training materials and knowledge of customer success methodologies preferred.
• Must be based in Ibadan or Abeokuta.

Benefits

• People-first culture and strong learning & development environment.
• Competitive salary with benefits including pension, health insurance, and bonuses.

Location

Nigeria

How to Apply

Apply online via the following link:

https://job-boards.eu.greenhouse.io/moniepoint/jobs/4827952101

Deadline

No specific application deadline mentioned.