IT Engineer I @Real-Time Innovations (RTI)

Overview

The role of IT Engineer I at Real-Time Innovations (RTI) involves solving technical problems and providing excellent customer service to ensure users have a seamless technology experience.

Key Responsibilities

• Review and diagnose issues; coordinate with peer teams and escalate where necessary.
• Provide end-user support for Windows, MacOS, and Linux endpoints.
• Administer, manage, configure, and support enterprise applications.
• Manage tasks and projects, focusing on customer satisfaction and efficient task execution.
• Oversee centralized administration of end-user devices and relevant services, including antivirus and OS deployment.
• Coordinate problem resolution with vendors and maintain communication during the process.
• Support and maintain audio/video/VoiP equipment in conference rooms.
• Assist with IT-related onboarding/offboarding processes for employees.
• Maintain hardware and software asset inventory for end-user devices.
• Ensure timely communication and resolution of end-user issues and service desk tickets.
• Create project plans and document internal procedures.

Requirements

• 2-4 years of experience in supporting and deploying Windows, Mac, and Linux systems.
• 2-4 years of experience with Mobile Device Management (MDM) tools - Preferably Mosyle or Workspace One.
• 2-4 years of experience with business applications (Google Workspace, Zoom, Slack, Okta).
• 2-4 years of experience supporting Active Directory, LAN/WAN access, and A/V setups.

Benefits

• Flexible working schedule.
• Hybrid working model + Home Office Stipend.
• Flexible Paid Time Off + “Real Vacation Bonus.”
• Annual bonus based on individual and company performance.
• Opportunities for career growth and development.

Location

This is a remote role based in Denver, Colorado.

How to Apply

For more information on how to apply, please visit the company’s career page.

Deadline

No specific deadline mentioned.