Lead, Center of Excellence @Pendo

Overview

The Pendo Center of Excellence (CoE) is seeking a Lead to scale the team's impact and evolve into a system-driven operating model focused on measurable outcomes such as onboarding and retention. This role is integral in ensuring teams maximize the platform's value and deliver a high-quality experience to customers.

Key Responsibilities

• Expand CoE support in high-impact lifecycle areas including onboarding, retention, and support deflection.
• Own the strategy and execution for guide delivery in collaboration with Fin's chat interface.
• Lead proactive messaging initiatives tied to Pendo Workflows and Funnels.
• Identify and resolve bottlenecks to improve workflow efficiency and CoE throughput.
• Explore and implement AI-driven capabilities to enhance guide quality and reduce manual workload.
• Facilitate cross-functional alignment across departments to promote CoE strategy.
• Partner with Product Operations to strengthen engagement systems.

Requirements

• Hands-on experience building guides and journeys in Pendo.
• Experience using Pendo or similar tools to drive measurable outcomes.
• Background in program management, lifecycle operations, or product operations.
• Strong systems thinking skills to identify and resolve workflow issues.
• Ability to collaborate cross-functionally and influence stakeholders.
• Excellent communication skills for presenting to various audience levels.
• Cross-channel engagement experience in designing user experiences.

Benefits

• Highly competitive compensation with employer-heavy coverage.
• Strong 401(k) match and equity options.
• Flexible time off policy.

Location

This role is based in Raleigh, NC, or can be performed remotely within the United States. It follows a hybrid model requiring in-office attendance 3 days per week.

How to Apply

Interested candidates should submit their applications through the company's career page.

Deadline

No specific deadline mentioned.