Lead IT Specialist @Klaviyo

Overview

The role of Lead IT Specialist at Klaviyo involves diagnosing and resolving technical issues while driving projects and automation initiatives within the IT SearchBar team. The position is based in London, UK, and requires in-office attendance at least three days a week.

Key Responsibilities

• Oversee the daily ticket queue, ensuring priority tickets are solved expediently.
• Mentor team members to grow and develop in their careers.
• Provide real-time support to remote and in-office Klaviyos.
• Establish team standards and monitor objectives and key results (OKRs).
• Identify recurring technical issues and eliminate manual processes through automation.
• Assist with hardware needs such as setting up devices and installing software.
• Document processes and write knowledge base articles.
• Support conference rooms and unified communications technology.
• Transform workflows with AI-driven solutions.

Requirements

• 2+ years in a help desk/support environment using a ticketing system.
• Proficient with Jamf Pro, Okta, 1Password, Google Workspace, Atlassian Suite.
• Advanced knowledge of IT systems, including enterprise device management and networking.
• Experience deploying macOS/iOS devices at scale.
• Project management skills.
• Ability to communicate technical concepts to non-technical audiences.

Benefits

The total compensation package includes base salary, annual cash bonus plan, variable compensation, equity, and comprehensive health and wellbeing benefits.

Location

This is a hybrid role based in London, UK, with a minimum requirement of three days a week in the office.

How to Apply

Interested applicants should visit the Klaviyo careers page to submit their application.

Deadline

No specific deadline stated.