Manager II, Technical Support Engineer @Pinterest

Overview

The role of Manager II, Technical Support Engineer at Pinterest involves leading a regional team of Partner/Support Engineers to serve advertisers and partners. This position focuses on developing team capabilities, managing partner relationships, and ensuring successful outcomes across various segments.

Key Responsibilities

• Lead and coach a regional team, setting objectives and holding the team accountable.
• Manage team performance and foster a psychologically safe, inclusive environment.
• Own advertiser and partner relationships, ensuring the team understands partner problems and delivers user-centric solutions.
• Scale PinTech support coverage into new customer segments and adapt support models as needed.
• Lead key programs and drive execution to achieve team milestones.
• Act as the escalation point for complex technical issues.
• Collaborate with cross-functional teams to prioritize advertiser and partner needs.
• Establish team metrics and drive continuous improvement initiatives.
• Influence product roadmap by providing insights from priority clients.
• Provide technical guidance and support on API integrations and data investigations.
• Promote AI-driven solutions and workflows within the team.
• Communicate effectively with leadership and participate in client-facing discussions.

Requirements

• 2+ years of management experience leading technical teams, with a total of 5+ years in a related field.
• Experience in Ad Tech, MarTech, or eCommerce.
• Strong technical skills in scripting, SQL, and multi-system integrations.
• Ability to manage ambiguity and stakeholder relationships.
• Excellent written and verbal communication skills.
• Ability to leverage AI tools to enhance work processes.
• Based in New York City or Chicago.

Benefits

Pinterest offers a competitive salary range for this position, along with benefits relating to work culture and flexibility. Information on benefits can be found on their website.

Location

This is a remote or hybrid role, requiring access to an office for in-person collaboration as needed. Candidates should be within commutable distance from either Chicago, IL, or New York City, NY.

How to Apply

To apply, please visit the application page on the Pinterest careers site.

Deadline

No specific deadline mentioned.