Principal Product Manager (Strategic Account Interactions) - Security Solutions @Elastic

Overview

The role involves being the primary product voice for Elastic Security's most strategic enterprise customers. This high-impact position focuses on managing enhancement requests across multiple accounts, translating customer needs into product direction, and maintaining strong relationships with key stakeholders.

Key Responsibilities

• Own and manage the enhancement request pipeline across multiple strategic enterprise accounts.
• Translate customer requirements into shipped products by synthesizing input from various accounts.
• Turn insights from strategic accounts into successful products while benefiting the wider market.
• Feed validated customer patterns into core product roadmaps.
• Serve as the primary product voice in meetings with senior stakeholders.
• Prioritize customer-sourced requirements using structured frameworks.
• Collaborate with product and engineering leads to write actionable requirements.
• Navigate tensions between customer expectations and internal roadmaps.
• Create visibility artifacts for customers and internal stakeholders.
• Advocate for customer needs while maintaining broad market considerations.

Requirements

• 7–10 years of product management experience, with at least 4 years in B2B enterprise software.
• Hands-on knowledge with security operations platforms such as SIEM or SOAR.
• Experience running an enhancement request pipeline across several enterprise accounts.
• Comfortable engaging with C-suite and VP-level customer stakeholders.
• Earn respect through the quality of requirements and understanding of system architecture.
• Evidence of cross-functional leadership and influence.
• Ability to structure unstructured problems and advocate for customer needs.
• Proficient in using AI tooling to enhance workflow.
• Excellent spoken and written communication skills.

Benefits

• Competitive pay based on performance.
• Health coverage for you and your family in many locations.
• Flexibility in work locations and schedules.
• Generous vacation days annually.
• Financial donation matching up to $2000.
• 40 hours per year for volunteer projects.
• A minimum of 16 weeks of parental leave.

Location

This is a remote-first role with expected travel up to 50% to support strategic accounts.

How to Apply

Interested individuals are encouraged to apply through the company's application process.