Principal Product Manager (Strategic Account Interactions) - Security Solutions @Elastic

Overview

The role involves being the primary product voice for Elastic Security's most strategic enterprise customers. The Principal Product Manager will manage enhancement requests, prioritize them effectively, and serve as a liaison between Elastic Security’s product organization and its enterprise accounts.

Key Responsibilities

• Own the enhancement request pipeline across multiple strategic enterprise accounts, ensuring requests are prioritized and responded to promptly.
• Translate customer requirements into delivered products by synthesizing input from accounts into coherent product direction.
• Identify patterns in customer requests and shape them into formal partnerships for product design.
• Influence core product roadmaps based on validated customer patterns.
• Serve as the primary product voice in meetings with senior customer stakeholders.
• Use structured frameworks to prioritize customer-sourced requirements.
• Collaborate with product and engineering teams to clarify requirements.
• Support deal cycles and navigate contractual expectations versus internal roadmap.
• Create visibility artifacts for customers and internal stakeholders.
• Advocate for customer needs while balancing the broader market considerations.

Requirements

• 7–10 years of product management experience, including at least 4 years in B2B enterprise software.
• Hands-on knowledge with SIEM, SOAR, XDR or other security operations platforms.
• Experience managing structured enhancement request pipelines.
• Comfort interacting with executive-level customer stakeholders.
• Strong technical credibility and ability to write actionable specifications for engineering.
• Ability to lead across multiple functions such as Product, Sales, and Engineering.
• Structured thinking with a proactive approach to work management.
• Experience utilizing AI tools in product management workflows.
• Excellent spoken and written communication skills.

Benefits

• Competitive pay based on performance.
• Health coverage for you and your family.
• Flexible location and schedule options.
• Generous vacation days.
• Donation matching program up to $2000.
• Up to 40 hours of volunteer project time annually.
• Minimum of 16 weeks parental leave.

Location

This role is remote-first, with expected travel up to 50% to support key accounts.

How to Apply

To apply for this position, please visit the company’s careers page.