Product Pre-Sales Engineer, AI @NiCE Ltd.

Overview

This is a highly technical pre-sales role at NiCE, responsible for designing, building, and demonstrating AI-driven customer engagement solutions. The position operates at the intersection of AI, digital engagement, and contact center transformation, leveraging the Agentic AI-first CX platform.

Key Responsibilities

• Lead discovery calls and technical deep dives to uncover pain points and identify opportunities.
• Deliver customized, high-impact demos and presentations that showcase exceptional customer experience.
• Respond to RFIs and RFPs with differentiated responses that highlight NiCE's offerings.
• Design, build, and execute proof-of-value implementations to demonstrate real-world value.
• Continuously track market trends, competitive positioning, and emerging technologies.
• Provide deep technical expertise and upskill others across teams.

Requirements

• 7+ years in a solutions engineering, pre-sales, or sales architecture role.
• 7+ years of consulting or customer engagement experience.
• 5+ years of contact center experience with familiarity in the CCaaS landscape.
• Proven track record delivering best-in-class solutions.
• Hands-on ability to configure and demo AI agent flows.
• Working knowledge of voice technologies and integration architectures.
• Familiarity with enterprise authentication protocols and security/compliance frameworks relevant to AI.
• Strong business acumen with excellent problem-solving and presentation skills.

Benefits

Details regarding benefits are not specified in the listing.

Location

USA - Remote

How to Apply

Interested applicants should apply through the company's career page.

Deadline

No specific deadline is mentioned.