Remote Customer Support and Onboarding Intern @Unknown

Overview

A growing organization, Credisure, is seeking a Customer Support and Onboarding Intern to join its Customer Experience team. This is a remote opportunity designed for individuals interested in building a career in customer support, client engagement, or community management.

Key Responsibilities

• Serve as the first point of contact for customers across channels such as WhatsApp, Instagram, and LinkedIn.
• Respond to inquiries in a timely and professional manner.
• Engage and follow up with leads.
• Make outbound calls to provide information and support conversions.
• Onboard new users to ensure a smooth and welcoming experience.
• Track customer interactions and feedback to improve service delivery.
• Collaborate with the team to enhance processes and overall customer experience.

Requirements

• Strong written and verbal communication skills.
• Comfortable engaging customers through calls and digital platforms.
• Basic understanding of social media tools.
• Good organizational skills and attention to detail.
• Willingness to learn.
• Prior experience in customer support, sales, or community management is a plus.
• Interest in technology or startups is advantageous.

Benefits

• Monthly benefit of 70,000 naira.
• Additional 10,000 naira data incentive.
• Hands-on experience and exposure to real business operations.
• Mentorship in customer experience strategy and tools.

How to Apply

Interested candidates should send their CV and a brief introduction to hr@credisure.ng.