Renewal Account Manager, CX @NICE Ltd.

Overview

The Renewal Account Manager, CX at NiCE will be responsible for assisting customers, Suite Account Managers (SAM), and Account Executives (AE) with contract renewals and negotiations. This role focuses on retaining customers during the negotiation process, growing and retaining revenue, and achieving team goals.

Key Responsibilities

• Prepare and analyze financial reports and contract documents ahead of renewal meetings for informed discussions.
• Engage directly with clients to understand their goals and desired outcomes for contract renewals.
• Negotiate contract terms, pricing, and details to achieve favorable outcomes for both the company and customers.
• Collaborate with SAMs, AEs, Technical Account Managers (TAMs), and Finance to represent revenue retention goals.
• Partner with the finance team to ensure healthy price points and extend contracts for multiple years.
• Familiarize with customer contracts and NiCE billing methods.
• Maintain knowledge of competitors and strategies for counter offers.
• Track client retention and revenue growth metrics using Salesforce and Excel.
• Communicate effectively with internal and external stakeholders.
• Investigate risk areas and recommend actions to minimize risks.
• Create contract documents, presentations, emails, and spreadsheets for contract management activities.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or related field, or equivalent work experience.
• 4+ years of experience in contract negotiation.
• 4+ years in contact center or service delivery.
• Experience with SAAS billing models.
• Ability to work independently with minimal supervision.
• Strong problem-solving and critical thinking skills.
• Efficient in Microsoft Office applications, PowerPoint, and Salesforce.
• Account management or sales experience is a plus.

Benefits

An opportunity to work in a fast-paced, collaborative global company with a chance for continuous learning and career advancement.

Location

This is a remote position available within the USA.

How to Apply

Interested candidates should submit their applications through the specified channels provided on the company’s careers page.