Renewals Manager @Mixpanel

Overview

The role of Renewals Manager at Mixpanel involves managing the full renewal cycle for an assigned book of business, partnering with strategic customers to maximize their experience and drive growth. The position emphasizes strong commercial acumen and customer empathy within the company's product intelligence and analytics platform.

Key Responsibilities

• Own the end-to-end renewal process for an assigned territory, managing quote-to-close with accuracy and urgency.
• Negotiate contract renewals, ensuring customer relationship protection while maximizing contract value.
• Maintain a rolling 90–120-day forecast and analyze renewal data to identify trends and risks.
• Engage decision-makers early to understand budget cycles and potential blockers.
• Proactively identify risk signals and partner with various teams to navigate complex situations.
• Develop and present tailored pricing and packaging proposals to customers.
• Articulate Mixpanel's value and defend against competitive pressures during negotiations.
• Contribute to renewal process improvements and help build scalable playbooks for the team.

Requirements

• A track record of quota achievement in a renewals, account management, or sales role in a B2B SaaS environment.
• Experience negotiating contracts with commercial and procurement stakeholders.
• Ability to manage a high-volume book of business while ensuring forecast accuracy and customer satisfaction.
• Comfort with ARR data, churn signals, and renewal metrics for prioritization decisions.
• Experience partnering cross-functionally with Customer Success, Finance, Legal, and Sales Ops.

Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Location

Remote, US

How to Apply

For details on how to apply, please visit the Mixpanel careers page.

Deadline

No specific deadline mentioned.