Senior Customer Success Manager @Northbeam

Overview

Northbeam is building an advanced marketing intelligence platform that provides eCommerce brands with a unified view of their business data. The Senior Customer Success Manager will support enterprise customers to enhance retention and minimize churn, ensuring the product delivers significant value and insights.

Key Responsibilities

• Integrate analytics products into customers' eCommerce infrastructures and troubleshoot as needed.
• Provide setup support for early-stage customers and insights for fully onboarded clients.
• Coordinate stakeholders internally for a smooth post-onboarding experience and manage support tickets.
• Assist the Media Strategy team in preparing for data reviews and delivering reports.
• Act as the first line of support for technical issues raised by customers.
• Monitor account health and identify at-risk customers to prevent churn.
• Improve customer engagement through automated health tracking methods.
• Collaborate with teams including Product, Engineering, and Media Strategy.

Requirements

• Bachelor’s degree in Business, Marketing, Information Systems, Analytics, or a related field.
• 3+ years of experience in Customer Success, Account Management, or Technical Support.
• Experience in B2B SaaS environments, particularly with eCommerce customers.
• Strong understanding of eCommerce ecosystems and marketing analytics platforms.
• Technical skills for troubleshooting product integrations and configurations.
• Excellent communication skills and ability to explain technical concepts clearly.
• Data-driven mindset, project management skills, and proficiency in CRM tools.
• Familiarity with data analytics tools.

Benefits

• Base salary range: $110,000 — $140,000 USD.
• On-target earnings: $15,000 — $28,000 USD.
• Equity package and comprehensive healthcare benefits.
• Flexible PTO policy and 12 company-paid holidays.
• 12 weeks of paid parental leave.
• $500 work-from-home stipend.

Location

Remote-friendly; team members are based in San Francisco, Los Angeles, New York, and more.

How to Apply

Applications accepted on an ongoing basis.