Senior Manager, Technical Account Management (Enterprise) @Instacart

Overview

Instacart is seeking a Senior Manager to build, train, and lead their Technical Account Management (TAM) practice and own post-launch technical excellence for the Storefront Pro (SFP) product, a market leader in e-commerce solutions for grocery.

Key Responsibilities

• Hire, train, and develop the Technical Account Management team, growing it through coaching and mentorship.
• Define, develop, and refine the approach to platform health for SFP; identify and monitor key metrics.
• Design and operate the team's operating model, including portfolio assignment and escalation paths.
• Develop and operate systems of intake and prioritization spanning external and internal stakeholders.
• Serve as a senior escalation point for critical issues, communicating with retailer stakeholders.
• Negotiate scope and responsibility boundaries with partners and internally.
• Initiate and operate cross-functional initiatives that drive continuous technical improvement in SFP's deployments.

Requirements

• 10+ years of experience in technical account management, solutions engineering, or technical consulting.
• 5+ years leading and maturing engineering and/or engineering-adjacent teams.
• Outstanding communication and presentation skills, including experience with VP-level and C-suite stakeholders.
• Ability to define and drive large-scale transformation programs with measurable impact.
• Experience analyzing and diagnosing complex platform integrations.
• Ability to balance proactive and reactive approaches to technical health.
• Highly collaborative, coordinating across many internal partners.

Benefits

Instacart provides highly market-competitive compensation and benefits. The base pay depends on the candidate's permanent work location and includes a new hire equity grant as well as annual refresh grants.

Location

Remote, United States

How to Apply

Interested candidates should apply through the provided link.

Deadline

No specific deadline mentioned.