Senior Pre- & Post-Sales Customer Engineer, Enterprise @Pendo

Overview

Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team integrates responsibilities from Customer Success, Technical Account Management, and Solutions Engineering.

Key Responsibilities

• Partner with Account Directors for new customer acquisition and technical evaluations through tailored demos and hands-on workshops.
• Lead onboarding for strategic customers, including planning, implementation, integrations, and training.
• Identify opportunities to expand adoption across features and diagnose root causes for stalled adoption.
• Serve as an escalation point for complex technical challenges raised by other Customer Engineers.
• Build playbooks, document repeatable fixes, and coach peers to improve team capability.
• Assess account health, risks, and stakeholder relationships to lead complex customer interactions.
• Drive measurable improvements in customer health, retention, and technical resolution.

Requirements

• 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering or Solutions Engineering.
• Deep hands-on experience with web technologies (HTML, CSS, JavaScript, REST APIs).
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders.
• Ability to solve ambiguous problems involving multiple variables and tradeoffs.
• Experience connecting technical execution to business outcomes like retention and value realization.
• Hands-on use of AI tools for account research and workflow automation.
• Experience mentoring or coaching junior technical team members.

Benefits

Pendo offers competitive benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

Location

Remote role supporting a West Coast territory.

How to Apply

Please apply through the company’s career page.