Senior Technical Support Engineer @Yugabyte

Overview

Yugabyte is the company behind YugabyteDB, a multi-modal, distributed PostgreSQL database for cloud-native applications. The role involves providing technical support for enterprise customers, addressing complex database issues and collaborating with a global team.

Key Responsibilities

• Triage and take ownership of technical support tickets from enterprise customers.
• Investigate incidents methodically to uncover root causes.
• Document internal notes and handover procedures for continuity.
• Attempt reproduction of customer issues and document steps for replication.
• Escalate issues to engineering with sufficient evidence for immediate action.
• Contribute to the team's knowledge base to improve problem-handling processes.
• Provide professional customer communication during complex issues.

Requirements

• Proactive approach to unfamiliar issues and eagerness to learn.
• Technical background in software, systems, networking, or related fields.
• Familiarity with Linux tools for filesystem navigation.
• Strong note-taking skills for context and documentation.
• Experience with relational databases and support teams is a plus.

Benefits

Yugabyte offers a competitive and flexible pay range based on skills and experience.

Location

Remote (UK time zone)

How to Apply

Interested candidates can apply by visiting the company's job application portal.

Deadline

Applications will be considered until the position is filled.