Senior Telecom Billing Specialist @Twilio

Overview

Twilio is seeking a Senior Telecom Billing Specialist to join their remote team. This role involves resolving billing issues and investigating fraudulent misuse of services.

Key Responsibilities

• Advise account managers and management on best practices to handle billing disputes.
• Negotiate with customers and carriers regarding resolution terms.
• Identify and analyze fraudulent misuse and billing errors.
• Oversee the lifecycle of customer and vendor disputes.
• Uncover and resolve discrepancies in billing.
• Analyze call and messaging data to find evidence of fraud.
• Build dashboards to communicate key metrics related to disputes.
• Interpret contracts to determine correct invoicing.
• Act as the primary negotiator for dispute resolutions.
• Collaborate with data analytics, engineering, and accounting teams.

Requirements

• 8+ years of experience in telecom billing, revenue assurance, or CPaaS fraud operations.
• Strong written and verbal communication skills.
• Experience in dispute negotiations.
• Experience in project management and data handling (Excel / Google Sheets, Looker, SQL).
• Understanding of the A2P SMS ecosystem and industry standards related to fraud.
• Knowledge of Call Detail Records (CDRs) and dispute management.
• Experience with data analysis tools and workflow platforms.

Benefits

Twilio offers competitive pay, generous time off, parental leave, healthcare, and retirement savings programs. Benefits vary by location.

Location

This is a remote role available to candidates in the UK, Ireland, or Estonia.

How to Apply

Interested candidates should apply through the official Twilio careers page.

Deadline

No specific deadline stated.