Sr. Manager, Service Technical Operations & Quality Europe @Lucid Motors

Overview

Lucid Motors is seeking an experienced Senior Manager, Technical Operations & Quality Europe to lead and evolve the regional technical service organization, focusing on technical excellence, operational effectiveness, and customer satisfaction across Europe.

Key Responsibilities

• Define and drive regional technical strategy, governance, and performance metrics.
• Act as the primary liaison between European operations and cross-functional global teams.
• Represent Aftersales and Technical Operations in business transformation projects and strategic programs.
• Lead continuous improvement of technical support operations using data analytics.
• Oversee regional Technical Support function ensuring timely resolution of escalations.
• Lead Field Service Engineering activities and partner with various teams for quality improvements.
• Utilize fleet monitoring and remote diagnostics for proactive vehicle maintenance.
• Manage Special Vehicle Operations for high-visibility programs and events.
• Oversee technical training strategies and service network expansion initiatives.

Requirements

• Minimum of 10 years in automotive technical operations or related fields.
• Experience leading teams across multicultural environments in Europe.
• Strong understanding of vehicle diagnostics, quality management, and escalation processes.
• Proven success implementing KPI frameworks and process improvements.
• Familiarity with electric vehicle technologies and remote diagnostics is preferred.

Benefits

Lucid offers a comprehensive benefits package including medical, dental, and vision insurance; paid time off; a 401(k) retirement plan; and eligibility for equity programs and annual cash incentives.

Location

Remote opportunity within Europe.

How to Apply

To apply, please submit your application through the Lucid Motors Careers website.