Sr. Software Engineer (AI) @Pendo

Overview

The role of Sr. Software Engineer (AI) at Pendo involves building AI Products for their product experience platform. The team is autonomous, focusing on prototyping and delivering AI-native solutions that transform user engagement.

Key Responsibilities

• Design and build applied AI systems including retrieval-augmented generation (RAG) pipelines and LLM-powered features.
• Make principled technical decisions regarding prompts and fine-tuning.
• Evaluate model outputs rigorously and implement necessary guardrails for production use.
• Oversee model deployment, monitoring, and optimization for reliability and efficiency.
• Contribute across the tech stack to deliver full AI-powered products.
• Collaborate with product and design teams to define project scopes effectively.
• Stay updated on relevant research and AI tooling trends.

Requirements

• Deep experience in building and deploying LLM-powered systems.
• Strong technical skills in system design and architecture.
• Ability to maintain technical quality across a team.
• Proficiency in model evaluation and understanding modern architectures.
• Experience with production AI systems and optimization strategies.
• Full-stack development experience.
• Exceptional communication skills for cross-functional collaboration.
• Proven product thinking capabilities.

Benefits

• Highly competitive compensation package.
• Comprehensive employer coverage, including $0 premium options.
• Strong 401(k) match and equity options.
• Flexible time off policies.

Location

This role is hybrid, requiring in-office presence 3 days per week in New York, NY.

How to Apply

Interested candidates should apply through the provided link or send applications directly to the hiring manager.

Deadline

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