Staff Experience Designer @Instacart

Overview

The Staff Experience Designer role at Instacart involves leading the design of consumer-facing products to enhance the online grocery shopping experience. The focus is on creating personalized journeys that add value and strengthen customer loyalty within an innovative and collaborative team environment.

Key Responsibilities

• Drive and lead experiences across consumer-facing products to create personalized journeys aligned with user routines and needs.
• Craft design briefs and narratives for experiences and features, producing artifacts for team collaboration.
• Define experience frameworks that articulate key user journeys and the steps required at each stage.
• Shape content, hierarchy, and information architecture for clear user comprehension and partner visibility.
• Codify experiential principles that guide user understanding and interaction across flows.
• Utilize AI-assisted prototyping to generate concepts that align with Instacart's design system and brand positioning.
• Collaborate with Research to gain insights about customer behaviors and translate those into journey maps and experiential principles.
• Mentor team members in experience-led thinking, advocating for cohesive and principle-driven designs.

Requirements

• 15+ years of experience in designing digital products with a portfolio highlighting complex, multi-step journeys.
• Fluency in at least two design disciplines such as content design, UX/product design, and design strategy.
• Exceptional communication skills, particularly in strategic storytelling and presentations.
• Experience navigating ambiguity and guiding teams towards alignment.
• Fluency in Google Slides and Figma; familiarity with additional design tools is a plus.

Benefits

Instacart offers competitive compensation and benefits, including base pay that varies by location and eligibility for equity grants.

Location

Remote - United States

How to Apply

Visit the Instacart career page to submit your application.