Overview

The United States Mission to Nigeria is recruiting for the position of Supervisory Visa Assistant at the U.S. Consulate General in Lagos. This is a full-time role based in Lagos.

Key Responsibilities

Supervise a thirteen-person locally employed staff team in the Nonimmigrant Visa Unit.
Coordinate the processing of all nonimmigrant visa applications within the Lagos consular district.
Oversee more than 300,000 visa cases annually.
Manage scheduling, prescreening, intake, data entry, visa printing, and fraud screening processes.
Directly supervise two to three team leads and indirectly supervise multiple visa assistants.
Conduct staff evaluation, training, and onboarding.
Ensure a diverse and inclusive work environment.
Act as a liaison between visa staff, consular officers, and the fraud prevention unit.
Advise on operational improvements.

Requirements

A university degree in fields such as Business Administration, Communications, Public Administration, Sociology, or Law along with at least three years of relevant work experience, including one year in a supervisory role (Option 1).
Alternatively, five years of relevant experience and at least two years of university education (Option 2).
NYSC certification is required where applicable.
Strong organizational, communication, and decision-making skills.
Proficiency in Microsoft Office.
Ability to work accurately in a high-pressure environment.