Technical Operations Manager @Customer.io

Overview

Customer.io is looking for a Technical Operations Manager to join the Strat Ops team. The role involves building, maintaining, and scaling internal systems to support the company's operations through AI-assisted tooling and integration.

Key Responsibilities

• Partner with Automation/AI leads on agent infrastructure and AI-assisted internal tools (40%)
• Build and maintain automations and integrations across the company's tech stack using n8n, Python, TypeScript, and AI agents (30%)
• Create documentation and runbooks to enable self-service within the team (20%)
• Support broader Strat Ops and BizOps requests as needed (10%)

Requirements

• 3+ years in a technical generalist role at a B2B SaaS company
• Experience with Python, TypeScript/Node.js, or Go
• Hands-on familiarity with LLMs and agent frameworks
• Experience integrating SaaS systems via APIs and webhooks
• Comfort with major cloud platforms, preferably GCP
• Working knowledge of identity systems and MDM tools
• Bonus: experience with SOC 2, ISO 27001, or GDPR compliance

Benefits

Starting salary between $115,000 - $135,000 USD, with an inclusive benefits package including 100% coverage of medical, dental, vision, and mental health insurance, 16 weeks paid parental leave, unlimited PTO, stipends for remote work, and a professional development budget.

Location

Remote (Americas)

How to Apply

Interested candidates are encouraged to apply through the company's careers page or via email to jobs@customer.io.