Technical Services Engineer - Weekend Shift @MongoDB

Overview

The role involves working as a Technical Services Engineer at MongoDB, primarily focusing on problem-solving and customer service related to MongoDB issues. This remote position is tailored for candidates based on the east coast of the United States.

Key Responsibilities

• Advise customers on complex MongoDB problems across the entire MongoDB ecosystem.
• Resolve questions on architecture, performance, recovery, and security for customers.
• Mentor new team members and contribute to internal projects.
• Collaborate with product management and development teams to advocate for customer needs.
• Help customers with automation, backup, and monitoring of their MongoDB systems.

Requirements

• Systems engineering experience, including Linux performance and troubleshooting.
• Understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS).
• Experience with storage engineering and production database systems.
• Coding/scripting skills in one or more languages (Java, Python, etc.).
• Ability to analyze issues holistically from application to storage.
• Genuine desire to help others and a collaborative attitude.
• US Citizenship is required due to federal regulations.

Benefits

• 20% salary uplift for weekend shifts.
• Flexible paid time off, including 20 weeks fully-paid gender-neutral parental leave.
• Access to mental health counseling and comprehensive health benefits.
• Participation in the employee stock purchase program.

Location

Remote - Candidates should be based on the east coast of the United States.

How to Apply

Interested candidates should apply through the company’s provided application link.

Deadline

No specific deadline mentioned.