Technical Solutions Engineer @Client

Overview

The role involves working as a Technical Solutions Engineer focused on BMS/HVAC controls, providing technical support and solutions expertise across customer deployments, support cases, pre-sales activities, and technical escalations for a technology company that enhances indoor air quality and building performance.

Key Responsibilities

• Diagnose and resolve customer technical issues across BMS, HVAC controls, networking, and connected devices.
• Troubleshoot BACnet integration issues, including point discovery, mapping, communication, and data validation.
• Diagnose IP networking issues involving DHCP, DNS, VLANs, firewalls, proxies, SSL inspection, and NTP.
• Support customers with network admission and device connectivity requirements.
• Investigate data-quality issues and determine their origins.
• Manage technical customer support cases through an external support queue.
• Handle routine support requests and complex technical escalations.
• Support Sales and Customer Success teams with technical inquiries.
• Assist Deployment teams during technical issues in installations.
• Document troubleshooting processes and provide feedback on recurring technical issues.

Requirements

• 3–5+ years hands-on experience in BMS, HVAC controls, building automation, or building controls.
• Strong understanding of BACnet, particularly BACnet/IP.
• Practical IP networking knowledge, including IP addressing, DHCP/DNS, VLANs, and firewalls.
• Experience in troubleshooting technical issues independently.
• Strong written technical communication skills.
• Ability to communicate complex technical concepts clearly.

Benefits

• 100% Remote Work – Work from anywhere in the Philippines.
• Career Growth Opportunities – Gain hands-on experience and continuous learning.
• Collaborative & Innovative Team – Work alongside skilled professionals who value excellence.

Location

This role is remote, specifically for candidates based in the Philippines.

How to Apply

Candidates can apply through the provided application process, which includes a Recruiter Interview, Client Interview, and Assessment. Hands-on tasks are part of the technical interview.