Technical Support Engineer APJ @Yugabyte

Overview

Yugabyte is seeking a Technical Support Engineer to join their growing Customer Support organization. This remote role is aligned with the APJ timezone and aims to deliver exceptional customer experiences with YugabyteDB.

Key Responsibilities

• Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
• Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
• Collaborate closely with Engineering, Product, and Documentation teams to address customer needs.
• Maintain detailed case documentation and follow established support processes.
• Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
• Continuously learn new technologies and expand understanding of Yugabyte’s ecosystem.
• Participate in a global on-call rotation, providing after-hours and weekend support when assigned.

Requirements

• 3-5 years of industry experience in a technical role.
• Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
• Excellent problem-solving and analytical skills with the ability to learn new systems quickly.
• Strong written and verbal communication skills to interact effectively with technical and non-technical audiences.
• Proactive, customer-first mindset with patience and persistence when resolving issues.
• Ability to work independently in a fully remote environment while collaborating across global teams.

Benefits

• Work on cutting-edge database technology used by top enterprises worldwide.
• Collaborative, growth-oriented team culture valuing learning and innovation.
• Flexible remote work environment with strong work-life balance.
• Competitive compensation and benefits.

Location

This position is remote, aligned with the APJ timezone.

How to Apply

Interested candidates should apply through the provided link.

Deadline

No specific deadline mentioned.